At times when you meet someone it may be hard to know where your relationship may go. Jessica and I met almost 8 years ago during my Starbucks District Manager days, and it did not have an auspicious beginning. Not to denigrate anyone, but let's just say the leadership around the store was a bit immature and led to some humorous (and not so humorous) moments.
One such moment occurred when I was called in to talk with a young woman who refused to remove her custom nail manicure: a "no-no" in the food service industry. As is usually the case in these moments, simple communication was at the core of the problem. With that connection I discovered a passion of Jessica's, America's Next Top Model.
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